Refund Policy

Remaining Balance Refund

After making a deposit, you may request a refund for any unused remaining balance in your wallet. Refunds are processed back to the original payment method within 6–12 hours.

Please note that final settlement time depends on your bank, card issuer, or payment provider.

Refund Fees

Additional processing fees apply when refunding wallet balances:

• 1% fee for international payment methods
• 2% fee for local payment methods (such as UddoktaPay)

Order Cancellations and Refunds

• Orders that cannot be delivered due to system or server issues may be refunded to your IT ORM account balance.
• Refunds are issued only for non-deliverable or failed orders, not for completed or partially delivered services unless explicitly stated.

Non-Refundable Orders

Refunds will not be provided for:

• Orders placed with incorrect links or usernames
• Orders for private, restricted, or banned accounts
• Orders affected by client-side changes (link removal, username change, privacy change)

Please verify all order details carefully before placing an order.

Disputes and Chargebacks

Filing a chargeback or payment dispute without a valid reason is strictly prohibited. If such activity occurs:

• Your account may be permanently suspended
• All active and future orders may be canceled
• Delivered services (followers, likes, views, etc.) may be revoked without notice

Fraudulent Activity

Any form of fraud, including the use of stolen, unauthorized, or suspicious payment methods, will result in immediate account termination. No refunds will be issued in such cases.

Server Usage Policy

Using multiple servers or placing simultaneous orders for the same link or page is strongly discouraged. Orders affected by such activity are not eligible for refunds.

Contact

For any questions or concerns regarding refunds or payments, please contact our support team through the IT ORM website.